Skip to Content

RETURNS POLICY

Returns, Cancellation, Refunds, 

At Her Store, customer satisfaction is important to us. If you receive an incorrect, damaged, or eligible product that does not meet your expectations, we are here to help.

Return Eligibility

Eligible products may be returned within 7 days of delivery if:

  • The item is unused.
  • The item is in original condition.
  • Original packaging and tags are intact.
  • Proof of purchase is provided.

Non-Returnable Products

For hygiene, health, and safety reasons, the following products cannot be returned or exchanged unless defective or incorrectly supplied:

  • Innerwear
  • Panties
  • Briefs
  • Shapewear
  • Lingerie
  • Opened cosmetics
  • Opened skincare products
  • Opened personal care products
  • Hygiene products
  • Baby feeding products after opening
  • Gift cards
  • Clearance items marked as non-returnable

Damaged or Incorrect Items

If you receive:

  • Damaged products
  • Defective products
  • Incorrect products
  • Missing items

Please contact us within 48 hours of delivery with photographs and order details.

Refunds

Approved refunds will be processed to the original payment method.

Refund timelines may vary depending on your bank or payment provider.

Return Shipping

If the return is due to our error, Her Store will arrange or reimburse reasonable return shipping costs.

Cancellation Policy

Order Cancellation Policy

Last Updated: [Insert Date]

At Her Store, we understand that plans can change. This Cancellation Policy explains when and how customers may cancel orders placed through our website, mobile applications, social media channels, or customer service team.

Please read this policy carefully before placing an order.

Order Cancellation by Customers

Before Order Processing

Customers may request cancellation of an order before it has been processed, packed, or dispatched from our warehouse.

To request a cancellation:

  • Log in to your Her Store account and view your order status (if available), or
  • Contact our Customer Support Team as soon as possible.

If the order has not entered the fulfilment process, cancellation will generally be approved.

After Order Processing

Once an order has been packed, processed, or dispatched, cancellation may no longer be possible.

In such cases, customers may need to receive the order and, where eligible, follow the applicable Return & Refund Policy.

Made-to-Order or Special Orders

Orders for customised, personalised, special-order, or made-to-order products cannot be cancelled once production or procurement has commenced.

Cancellation by Her Store

Her Store reserves the right to cancel an order in certain circumstances, including but not limited to:

  • Product unavailability
  • Pricing or listing errors
  • Payment authorisation failure
  • Suspected fraudulent activity
  • Incorrect customer information
  • Violation of our Terms & Conditions
  • Operational or technical issues preventing fulfilment

If an order is cancelled by Her Store after payment has been received, a full refund will be processed.

Refunds for Cancelled Orders

Where a cancellation is approved:

  • Refunds will be issued to the original payment method used for the purchase.
  • Processing times may vary depending on the payment provider, bank, or financial institution.

Typical refund processing time:

  • Credit/Debit Cards: 5–10 business days
  • UPI: 2–7 business days
  • Net Banking: 5–10 business days
  • Wallets: As per provider timelines

Actual timelines may vary.