FAQs

Frequently Asked Questions

Orders

How can I track my order?

You can track your order through your customer account or by using the tracking link provided in your shipping confirmation email.

Can I cancel my order?

Orders may be cancelled before they are processed for shipment. Once dispatched, cancellation may not be possible.

Delivery

Where do you deliver?

We currently deliver across India.

How long will delivery take?

Delivery times vary by location and product availability. Estimated delivery times are displayed during checkout.

Returns

Can I return products?

Yes, eligible products may be returned according to our Return Policy.

Are all products returnable?

Certain categories such as innerwear, personal hygiene products, cosmetics, and opened products may not be eligible for return due to hygiene and safety regulations.

Her Rewards

How do I earn reward points?

Customers earn reward points on eligible purchases according to the Her Rewards programme.

How can I redeem my points?

Available points can be redeemed during checkout on eligible orders.

Account

Do I need an account to place an order?

Guest checkout may be available, however creating an account allows access to order history, rewards, and faster checkout.

How do I reset my password?

Use the "Forgot Password" option on the login page.

Products

Are your products genuine?

Yes. We source products directly from authorised distributors, manufacturers, and approved suppliers.

How do I choose the right size?

Please refer to our Size Guide and Better Bra Guide for assistance.