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RETURNS POLICY

Returns & Refunds

At Her Store, customer satisfaction is important to us. If you receive an incorrect, damaged, or eligible product that does not meet your expectations, we are here to help.

Return Eligibility

Eligible products may be returned within 7 days of delivery if:

  • The item is unused.
  • The item is in original condition.
  • Original packaging and tags are intact.
  • Proof of purchase is provided.

Non-Returnable Products

For hygiene, health, and safety reasons, the following products cannot be returned or exchanged unless defective or incorrectly supplied:

  • Innerwear
  • Panties
  • Briefs
  • Shapewear
  • Lingerie
  • Opened cosmetics
  • Opened skincare products
  • Opened personal care products
  • Hygiene products
  • Baby feeding products after opening
  • Gift cards
  • Clearance items marked as non-returnable

Damaged or Incorrect Items

If you receive:

  • Damaged products
  • Defective products
  • Incorrect products
  • Missing items

Please contact us within 48 hours of delivery with photographs and order details.

Refunds

Approved refunds will be processed to the original payment method.

Refund timelines may vary depending on your bank or payment provider.

Return Shipping

If the return is due to our error, Her Store will arrange or reimburse reasonable return shipping costs.